I was chatting with our Seattle Assistant Manager about my thoughts over what happened during my weekend retail encounters.
We both agreed that there is a lot to giving good customer service - but that it's also simply part of the deal. Especially in an environment like Daly's where we are there to support customers with their projects, provide additional information and education, not to mention providing quality products and tools to get the job done. Right? Right.
Well, she said that when she gets poor service, she just never goes back.
We talked about how we probably never hear of the majority of complaints that people have about our store (What? We get complaints???) And how that is too bad, really, because then we don't always know what needs to be fixed.
That being said, I don't know anyone who finds complaints easy to accept. It sucks. But hopefully, we try to turn them around... except when it's the middle of the summer and there is nobody around to take the complaint anyways, because it's too damn busy!